GENERAL TERMS & CONDITIONS & PRIVACY POLICY
OWNERSHIP OF GOODS
1. Title and Beneficial ownership of all goods remains with Home Counties Wholesale Ltd Unit full cleared payment for the goods has been recieved.
DISPATCH LEAD TIMES
1. Home counties Wholesale aims to dispatch all goods within 48hrs of recieving cleared funds. If for any reason this period of time is going to be longer then the customer will be notified by e mail or phone.NOTE - This time period does not include weekends.
CARRAGE
1. Goods will be sent out by 1st Class Recorded Post or via Parcel Force on a 48hr service, whch sevice method is used will be dependant on the weight of the package. All parcels can be tracked at any time and the relivant information can be obtained from our office on 01442 891183. Whilst we pay for a 48hr service please bare in mind the fact that during buisy times of year such as holidays and Christmas this time period may be slightly longer.
DAMAGED GOODS
1. Any damaged goods must be notified to us at you earliest conveniance and within 7 days of reciept, this must be done by phone on 01442 891183 or via e mail to customerservices@wholesaleyarns.co.uk. These will always be replaced at our expense with a replacement product or alternatively a full refund will be offered if the customer prefers.
FAULTY GOODS
1.Faulty goods must be notified to us at your earliest opportunity after the fault becames apparant. This must be done via phone on 01442 891183 or via e mail to customerservices@wholesaleyarns.co.uk we will then arrange to have the item collected and a replacment sent out at our expense.
CONSEQUENTIAL LOSS
1. No claims for consequentual loss will be entertained .
RETURNED GOODS
1. Goods can be returned for us for any reason, not just the reasons stated above. However where this is the case this must be done within 7 days of reciept. please note that the customer will be liable for the postal charges and only the full value of the goods will be refunded. This will be done via the original method of payment and only to the person who oringinally purchased the item.
CANCELLED SPECAIL ORDERS
1. Where a customer has requested that we source and supply a specific item that is not a general stock item for us (this is defined as an item that does not appear on our web site or in our price list) then we will charge 70% of the item value as a restocking charge for having to cancel the order.
SIZE & WEIGHTS
1. Where an item is discribed as being of a specific size or weight then this information has been given to us by the manufacturer.
2.All goods are supplied as shipped by the manufacturer.
DISCRIPTION OF GOODS
1. Goods are discribed as per the manufacturers discription, in some cases we have added our remarks to these as well. If a customer feels that an item is not as per the discription then we will refund the customer for the full value of the goods and postage.
DATA PROTECTION
1. Unless indicated otherwise by e mail, the Client hereby agrees to allow Home Counties Wholesale Ltd to collect and process data and information regarding the clients Order for goods and prefered postal preferances, delivery information and payment means . Home Counties Wholsale Ltd will provide the Client on request with details of all such information held by Home Counties Wholesale Ltd and will modify any information that the Client advises is incorrect.
2. Home Counties Wholesale Ltd possesses the right to communicate with the Client regularly via, but not limited to, electronic means.
CONTACT INFORMATION
1 .Trading address -
The full location and trading address of Home Counties Wholesale Ltd is :
Home Countis Wholesale Ltd,
Unit C 6 Honours,
70 -80 Akeman Street,
Tring,
Hertfordshire,
HP23 6AF
United Kingdom
Telephone ; 01442 891183 / 01442 891427
Fax: 01442 890297
E mail: Enquires@wholesaleyarns.co.uk
Company Registration Number England and Wales: 4559374
VAT Registration Number : 348 7226 33
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PRIVACY POLICY
Home Counties Wholesale Ltd is committed to protecting and respecting the privacy or all our customers and visitors.
The information collected from customers when ordering is used for billing and administration purposes only and will be kept confidential. Contact information collected will be contact details and payment information (credit or debit card). None of which will be passed onto third parties.
When visiting our website, information such as the ISP's domain, the time accessed and the pages visited will be stored. This is to analyse the web traffic and improve content of the site.
Customers are responsible for ensuring that only authorised personnel access their account with us. If for any reason you are concerned about this, please contact us on abuse@wholesaleyarns.co.uk should you have any queries relating to our Privacy Policy, please contact us at sales@wholesaleyarns.co.uk
